This is a courtesy translation. The Russian version at /returns is legally binding.

These terms add to the public offer and apply to items the seller makes to order on strateg.tech.

Item of proper quality

The item is made to order in the chosen model, colour and material. Such an item of proper quality is not returnable only because the buyer changed their mind: it is not goods kept in stock.

Defect

If the item has a defect, the buyer writes to af@strateg.tech or through the lead form and describes the defect. By agreement the seller repairs the defect, makes the item again, or returns the payment. The time to answer a claim is 10 calendar days.

Change of schedule

If the seller cannot meet the stated time, he names a new time before the original time arrives. The buyer may accept the new time or decline the item. If the buyer declines, the seller returns the payment received.

How money is returned

The refund is made by the same method as the payment, including a Tribute payment when the service allows it. If the service does not process the refund, the seller agrees another method and does not keep payment beyond the part that has already been made and accepted.